Frequently asked questions (FAQ)

Yes, of course! Our main catalogue is published at the beginning of each year – online and as a printed copy, which we are happy to send you on request. We also publish our car catalogue covering everything to do with cars and mobility and, from September, the end-of-year catalogue with new products and bestsellers – you can find all catalogues online here. All catalogues are calculated with end-customer prices and can be passed on directly to your customers.

Spranz GmbH is your specialist for high-quality promotional products with real practical value. With our exclusive brands we cover a wide range of product categories – from electronics and drinkware to tools, torches and keyrings to car accessories such as key wallets and ID card wallets. We continuously develop our range, placing great emphasis on functionality, quality and sustainability – always at competitive prices.

If you are interested in working with us, we look forward to hearing from you – the easiest way is via our contact form or by e-mail to info@spranz.de. Please note that we only supply resellers of promotional products. If you are not a reseller but are still interested in our products, we will be happy to help you find a suitable promotional products distributor near you.

All relevant product information – materials, dimensions, print areas, certificates – can be found directly on the respective product page. If you have specific questions, we will also be happy to help you personally.

Some of our original product photos are inserted into digitally generated backgrounds and application scenes with the help of AI or are otherwise edited visually. In individual cases, this may lead to deviations in colours, proportions, details or the depiction of the product's surroundings.

The images serve to present our products and content clearly. Only the product description and the technical specifications on the respective product page are authoritative for design, colour, dimensions, functions and scope of delivery. Decorations and other objects shown are not part of the scope of delivery unless this is expressly stated.

We are working to improve the environmental and social impact of our business activities step by step. Among other things, we take into account the energy consumption at our German production site, the materials we use, transport routes and the conditions in our supply chains.

Our company vehicle fleet already consists largely of plug-in hybrid and electric vehicles. For future vehicle purchases, we want to further increase the share of fully electric vehicles.

We operate two photovoltaic systems on our roofs with a total installed capacity of more than 200 kWp. Depending on the weather, the time of day and electricity demand, they cover part of the electricity consumption at our German production site. Any additional electricity we need comes from LichtBlick on a green electricity tariff. Branding, printing and finishing work, among other things, is carried out at our site.

In product development and when designing our range, we take into account – depending on the product, availability and technical requirements – solutions with less packaging, recycled materials and renewable raw materials, among other things. Our principle for packaging is: as little packaging as possible and as much as necessary to protect the products adequately during transport. Specific information on materials and product properties can be found on the respective product page.

We also record certain CO₂ emissions from production and transport. In the amount of the emissions we record, we make financial contributions to selected climate protection projects via myclimate and Nature Office. These climate protection contributions do not avoid the emissions we generate and do not replace our measures to reduce them.

As a member of amfori, we support the aims and requirements of the initiative for responsible working conditions in supply chains. In addition, we gain an impression of the conditions at selected production partners through our own visits and through audits carried out by business partners.

As a registered customer, you can see all prices directly in your personal account. Select the products you want and enter the quantity and the printing technique – the price is displayed immediately. You can easily collect and calculate several items in the basket. You can then download your quotation directly as a PDF – on request also as a neutral reseller quotation including your own mark-up, which you can forward directly to your customers.

For enquiries about larger quantities or special productions, we are happy to help via our contact form or at info@spranz.de.

Of course! You can easily order up to 5 unprinted samples directly online or request them by e-mail to info@spranz.de. If the items you want are in stock, we will ship them within 1–2 working days.

Please refer to our terms and conditions for all information on warranty and guarantee.

The minimum order quantity varies depending on the item and the chosen type of branding. You can always order up to 5 pieces as samples without branding. For quantities below the minimum quantity, a small-quantity surcharge may apply – in this case an online order is not possible. Please contact your contact person directly or info@spranz.de.

Every year in January, we present our new products for the current year at the PSI trade fair. In addition, our end-of-year catalogue with the latest new products and bestsellers for the year-end business is published in late summer. Over the course of the year, we also occasionally add further items to our range for special occasions or trends.

With almost 1,000 items from a wide variety of product areas, we offer a broad and constantly growing range. You can find the current overview at any time in our online shop or in our catalogues.

You can easily place orders directly via our online shop or send them by e-mail to your account manager or to info@spranz.de.

Changes are possible as long as the print approval has not yet been given. In this case, please get in touch with us as early as possible – we will take care of it. Please note that subsequent changes are no longer possible for unchanged repeat orders that do not require a new approval.

After your print approval, the standard delivery time is 10 working days. As soon as your order has been shipped, you will automatically receive a shipping confirmation with a tracking number. If you have any questions in the meantime, please contact your account manager directly.

If you design your products directly in our online shop, you will receive the print layout immediately and can approve it directly online. If you send us your logo file, you will usually receive the proof within a few hours, at the latest on the next working day.

We usually deliver unprinted goods within 1–2 working days. Exceptions are items that are manufactured or assembled to order – here the delivery time is approx. 5 working days. For items with branding, the standard delivery time is 10 working days after print approval. All delivery times are subject to prior sale and available stock.

If something is particularly urgent, just talk to us – we will see together what can be done.

We offer a wide range of high-quality branding methods – depending on the product, the material and the desired effect:

Laser engraving – precise removal of material without ink, durable and with a premium feel. Ideal for metal, wood, leather and acrylic.

Pad printing – ink is transferred via a silicone pad, ideal for uneven or curved surfaces. Single colour, with a high level of detail.

Blind embossing & colour embossing – relief-like finishing with or without colour. Subtle and luxurious, especially for imitation leather and fine materials.

UV digital flatbed printing – direct printing in photo quality on flat, rigid surfaces such as glass, wood or plastic.

360° all-round printing – seamless full-colour printing on cylindrical surfaces such as mugs and bottles. Ideal for our drinkware. From 100 pieces.

High-relief printing – our most innovative process: all-round digital printing with a tactile 3D effect. Logos and designs become not only visible but also tangible. From 100 pieces.

We also offer individually printed packaging sleeves for many of our items.

We are happy to advise you personally on the right branding for your product

For best results, we recommend vector data in .ai, .eps or .pdf format. High-resolution raster graphics (min. 300 dpi) are also suitable for digital printing. If you are unsure, just send us your file and we will take a look.

That depends on the product and the available print area. The exact dimensions are stated on the product pages. We are also happy to check your design for you.

For non-digital printing processes such as pad printing, we work with Pantone colours (PMS). If your artwork does not contain a PMS colour, it is converted to the nearest Pantone value. For digital printing we work with CMYK – Pantone colours can be simulated here, but not reproduced with binding colour accuracy. We therefore recommend always stating the colours you want as Pantone values.

That depends on the chosen branding method. Full-colour designs in CMYK are no problem with digital printing. For pad printing we work with PMS colours without colour gradients – the stated printing prices apply to single-colour pad printing. For multi-colour pad printing, please send us an enquiry via the contact form or by e-mail to info@spranz.de. We will be happy to discuss with you personally which method suits your design best.

That is possible depending on the product. Some of our items offer several print areas. This is clearly indicated on the product pages – if you have any questions, we will be happy to help.

We mainly ship with UPS. The shipping costs are calculated per carton according to weight – all prices plus VAT. You can find a current overview of the shipping costs here:

For deliveries to other countries, please contact us.

For larger quantities, we ship via the freight forwarder Hellmann. The freight costs depend on the destination postcode and are calculated individually – just talk to us.

Yes, distribution shipping is possible. Please note that handling costs for distribution shipping are charged in addition to the normal shipping costs. For further details, please get in touch.

For items with branding or custom-made products, we reserve the right to deliver up to 10% more or less in accordance with our terms and conditions. The quantity actually delivered is adjusted accordingly on the invoice.

This happens extremely rarely with us – but should it happen, we want to put it right immediately. Please contact your contact person at Spranz straight away. We will resolve the matter quickly and easily for you.

Yes, we offer attractive tiered prices on both item and printing prices – the more you order, the cheaper it gets. For particularly large quantities that are not covered by the online calculator, please contact us directly – we will prepare an individual quotation for you.

Yes! In our “Sales” section you will find items at particularly attractive prices – these are products that we no longer reorder or only reorder in limited quantities. It is worth checking back regularly, as the offer changes.

Unfortunately, you cannot change your contact or delivery details online yourself. Please use our contact form for this or send us an e-mail to info@spranz.de – we will take care of it straight away.

Protecting your data is important to us. Spranz GmbH processes your data exclusively within the framework of the applicable data protection laws and solely for the purpose of handling our business relationship. Please refer to our privacy policy for full details.

Yes, that is possible. Please note that we are required to retain certain data for legal reasons. We will be happy to answer any further questions about the deletion of your data.

Sometimes it helps to switch to another browser or to clear cookies and the cache. If the problem persists, please contact us directly – we will help you quickly and easily.

At the moment, we ask you to upload your print files directly from your computer. If you have questions about transferring large files, just talk to us – we will find a solution together.

Here: CONTACT FORM