Returns

Returning goods

Items purchased in the online shop may only be returned by prior arrangement; sample deliveries are generally excluded from returns. Please contact your contact person before returning anything. We reserve the right to refuse unannounced returns. Products must be returned in their original packaging. A minimum of €50.00, but no more than 10% of the value of the goods, is charged for inspection and administration. If Spranz is responsible for the return, there are no further costs for you.